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general questions

client frequent question

How do I book a service with Massie Maids?

You can contact us via phone, WhatsApp, or social media platforms. Simply request the service you need, discuss your requirements and budget, and we’ll match you with a professional.

Are the workers vetted before being sent to clients?

Yes, all our professionals undergo a rigorous screening process, including background checks and skills assessments, to ensure they are trustworthy and qualified.

How are payments handled?

Payments are typically discussed during the budget discussion phase. We offer secure and convenient payment options, and the details will be provided once the service is finalized.

Can I request a specific schedule for the services?

Absolutely! We offer flexible scheduling to fit your needs. Let us know your preferred days and times, and we’ll arrange accordingly.

What happens if I am not satisfied with the service provided?

Client satisfaction is our priority. If you’re unhappy with the service, contact us immediately, and we’ll work to resolve the issue, including finding a replacement professional if needed.

Do you provide emergency or temporary staff?

Yes, we can provide short-term or emergency staff for housemaids, nannies, caregivers, or gardeners to cover urgent or temporary needs.